Refund Policy
Last updated August 2026
Credits and subscriptions
Apollo Sender runs on prepaid credits and optional plan subscriptions. Credits are consumed as you send email, place calls, send messages, and buy sending infrastructure. Unused credits stay on your workspace balance until you use them.
Subscription refunds
You can cancel a plan subscription at any time from Billing. Cancellation stops the next renewal; the current period stays active until it ends. We do not prorate partial months, and renewal charges already billed are non-refundable except where required by law.
Credit top-ups
One-time credit purchases are non-refundable once credits are added to your balance, because they can be spent immediately on third-party sending infrastructure (domains, mailboxes, telephony). If a top-up failed to credit your account, contact support and we will make it right.
Infrastructure purchases
Domains and mailboxes bought through Apollo Sender are provisioned with third-party providers and are non-refundable once registered or created, as those costs are incurred on your behalf at purchase time.
How to reach us
For any billing question or a charge that looks wrong, email support and include your workspace name and the order id from your receipt. We review every request individually.